Terms of service

Terms of Service for Cicata AI

1. Acceptance of Terms
By accessing and using Cicata AI (“the Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use the Service.

 
2. Service Description
Cicata AI provides data aggregation, contextual parsing, and structured report generation services designed to streamline employee offboarding, account handoff, and data-driven business insights. These services are delivered through cloud-based solutions that interact with CRM systems, email platforms, and communication tools.

 
3. User Responsibilities
You agree to use Cicata AI in compliance with all applicable laws and regulations. You are responsible for:

Ensuring the accuracy of the data you provide for processing.
Maintaining the confidentiality of your account credentials.
Not using the Service for unlawful or unauthorized purposes.
You agree not to:

Attempt to reverse-engineer or replicate the Service.
Share sensitive data that you are not authorized to distribute.
Engage in activities that would disrupt or damage the Service.
 
4. Data Privacy and Security
Cicata AI is committed to protecting your data and ensuring its confidentiality. All data parsed and processed by the Service remains strictly confidential and is not shared with third parties unless required by law. For more information, please refer to our Privacy Policy.

The Service is compliant with GDPR and CCPA regulations. Data is encrypted during transmission and securely stored during processing.

 
5. Data Ownership and Rights
Clients retain ownership of all raw data provided to Cicata AI for processing. All generated insights, structured reports, and analyses produced by Cicata AI remain the intellectual property of Cicata AI.

 
6. Third-Party Integration Liability
Cicata AI is not liable for service interruptions, data corruption, or outages resulting from third-party platforms such as CRM systems, email providers, or project management tools.

 
7. Intellectual Property
All content, features, and functionality included in the Service, including but not limited to reports, dashboards, and generated insights, are the exclusive property of Cicata AI and are protected under intellectual property laws.

 
8. Limitation of Liability
Cicata AI is not liable for:

Any data loss or corruption resulting from user error or misconfiguration.
Any damages arising from interruptions to the Service, including scheduled maintenance or unforeseen technical issues.

Any reliance on insights or reports generated by the Service. Users are responsible for verifying all data provided.
The Service is provided as part of a pilot program and may be subject to testing, adjustments, and optimization. Cicata AI is not liable for any discrepancies or errors that arise during this testing phase.

 
9. Force Majeure
Cicata AI is not liable for service interruptions caused by natural disasters, cyber-attacks, or other events beyond its control.

 
10. Termination of Service
We reserve the right to terminate or suspend your access to the Service at our discretion if we determine there has been a violation of these Terms, illegal activity, or actions that compromise the integrity of the Service.

 
11. Modifications to Terms
Cicata AI reserves the right to modify these Terms at any time. Users will be notified of significant changes, and continued use of the Service after changes have been made constitutes acceptance of the updated Terms.

 
12. Governing Law
These Terms are governed by the laws of the United States, and any disputes arising from these Terms will be handled in the appropriate jurisdiction.

 
13. Contact Information
For questions or concerns about these Terms, please contact us at [email protected]