Privacy policy

Privacy Policy for Cicata AI

1. Introduction
Cicata AI (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services and visit our website.

 2. Information We Collect
We may collect information that identifies you (“Personal Information”), such as:

Name
Email address
Company name
Contact information
Additionally, we may collect non-personal information, including:

Browser type and version
IP address
Time zone settings
Usage data, including pages viewed and time spent on our website
 
3. How We Collect Information
We collect information in the following ways:

Directly from You: When you provide it to us through forms, email, or account creation.
Automatically: When you visit our website, cookies and similar technologies track your interactions.
Third-Party Sources: When integrated with CRM systems, email platforms, or project management tools, we collect data needed to provide our services.
 
4. Use of Information
We use the collected information to:

Provide and maintain our services
Improve our platform and user experience
Communicate with you about updates and new features
Ensure compliance with our Terms of Service
Process data for handoff reports and business insights
 
5. Data Sharing and Disclosure
We do not sell or share your personal data with third parties, except when:

Required by law or governmental request
Necessary to enforce our Terms of Service
Integrated with trusted partners as part of our service offering (e.g., CRM, email platforms)
 
6. Data Security
We implement security measures to protect your data, including:

Encryption during transmission and storage
Access controls and multi-factor authentication
Regular security audits and vulnerability checks
 
7. Data Retention
We retain personal information only as long as necessary to provide our services or comply with legal obligations. Upon termination of service, all raw data provided by the client (CRM exports, communication logs, project data) will be securely deleted within 30 days.

8. Your Rights
You have the right to:

Access the personal information we hold about you
Request corrections to your data
Request the deletion of your data
Opt-out of marketing communications
 
9. Cookies and Tracking Technologies
We use cookies to enhance user experience and analyze site usage. You can control cookie settings through your browser preferences.

10. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our service constitutes acceptance of those changes.

 11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at [email protected]